My Automated Pass was denied access when trying to enter (or exit). What do I do?

First, check to make sure that the credit card on file with your Frequent Parker account has not expired. Or, occasionally there may be an equipment malfunction. Contact the Buffalo Niagara International Airport’s Automated Frequent Parker Program Administration office at 1-877-735-9280 or to ensure your account is updated with correct information and properly activated.

Should your pass not work as you enter the parking lot, you will need to pull a ticket and pay for this parking stay when exiting the lot. To receive points for this transaction you will need to advise the cashier that you are a Frequent Parker Program participant and that your pass did not work. Ask that he/she process the appropriate form for you so your account receives the appropriate number of points for this designated expenditure.

Posted in: Frequent Flyer FAQ